Once you are an online member, you can simply add the films you want to see to your queue. Your queue represents all the films we will post out to you.

We recommend you add at least 10 films to avoid waiting and this enables us to start sending you any films that are available in your queue.

We’ll send you 3 disks at once and get notified via email that they are on their way.

Once you have watched them, send them back to us in the included free post envelope.

As soon as we receive them (2-4 days) we’ll send you 3 more disks from your queue.

We also have a powerful suggestions tool which will help you discover new great films to add to your queue. We are film specialists and our goal is to provide you with a stream of quality films that you will enjoy.

On average 3 months.

This feature is coming soon!

Yes and No. You can rent new releases and 3 day hires by coming into our store as long as they are also returned on time. In this case, late fees do apply!

Yes you sure can. In fact, its even better because you can get new releases and 3 day hires.

We include a pre-paid return envelope with each home delivery package.

With Alice Home Delivery you get discs for 1 month. Our home delivery envelopes will clearly state the return date. As long as you send it back before that date it will be fine.

Alice DVD Subscriptions attract No Late Fees!

However, DVDs do have a specified return date and is noted on the Home Delivery envelopes - at least 7 days from the time you receive your selections. This is necessary due to the depth of copy within the library and in fairness to your fellow Alice Members.

If you require more time, please contact us to request an extension which will be granted provided there are no bookings on your selected DVDs. Email admin@alice.co.nz or Phone 03 365 0165

We are proud to offer overnight delivery to all Alice DVD Subscription members.

We do this to ensure a great customer experience.

Depending on your subscription type. We will either send you 3 or 6 discs at once.

Box Sets and Special Editions generally contain between 3 - 6 discs.

We can fit up to 3 DVDs into one home delivery envelope which means we may split up the box set into two separate envelopes.

All of our subscriptions are based on a monthly disc limit.

Some DVDs contain multiple discs like TV shows which means each disc will count towards your monthly limit. So for example, if your subscription type says 3 discs per month and the TV show is made up of 3 discs, then that will make up your monthly limit.

However, most movies are just one disc so the above would not apply. In cases where there is a special features disc, we will not include that unless you make a special request.

Note: This disc limit is due to the nature of delivery costs as we can only fit 3 discs in each delivery package. This is also the same system both Fatso used and Netflix (before it started streaming).

Yes that’s perfectly fine.

No, but since we only give you one pre-paid return envelope it will mean you will need to pay for your own postage or return them yourself to Alice.

Alice delivers everywhere in NZ! (Excluding the Chatham Islands).

For delivery of VHS videotapes you have the option of Rental By Courier. Contact us on how to do that.

Please contact us through our Customer Service Contact Centre or call us on 03 3650 615. Our opening hours are 10am – 10pm. Or email: info@alice.co.nz